Terms and Conditions - Nexodyss

Terms and Conditions

Welcome to Nexodyss.in! These Terms and Conditions ("Terms") govern your access to and use of our website and services. By using Nexodyss.in, you agree to comply with and be legally bound by these Terms. If you don't agree with any part of these Terms, please don't use our website or services.

1. Acceptance of Terms

By accessing or using Nexodyss.in, you confirm you've read, understood, and agreed to be bound by these Terms and our Privacy Policy.

2. Use of Website

Eligibility
You must be at least 18 years old to use our website. By using our services, you confirm you're of legal age and have the authority to enter into a binding agreement.

Prohibited Activities

  • Use the site for unlawful purposes.
  • Upload content that's defamatory, obscene, or violates intellectual property laws.
  • Interfere with the site's operation or attempt to access secured parts without authorization.

3. Intellectual Property

Ownership
All content on Nexodyss.in, including logos, designs, images, and text, is the property of Nexodyss or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Limited License
You're permitted to access and use content from our site for personal, non-commercial use only. Reproduction or distribution without written permission is strictly prohibited.

4. Custom Designs

Image Requirements
When submitting images or designs for personalized merchandise, ensure the file is:

  • High-resolution (300 DPI recommended)
  • Correct aspect ratio and format
  • Between 0.1MB and 50MB in size

Rights & Responsibility
By uploading content, you confirm you own or have obtained all necessary rights and permissions to use the submitted content. Nexodyss won't be liable for copyright infringement due to user-submitted content.

5. Product Orders and Payment

Order Processing
All orders are made-to-order. Processing begins after payment is confirmed and usually takes up to 1–2 business days (excluding weekends and holidays), as detailed in our Shipping Policy.

Payment Methods
We accept prepaid orders via credit/debit cards, UPI, net banking, and cash on delivery (COD). Full payment is required at checkout for prepaid orders. Orders below ₹299 aren't eligible for processing.

6. Shipping Policy

Our shipping policies are detailed on our dedicated Shipping Policy page. Key aspects include:

  • Service Areas: We currently ship exclusively within India.
  • Processing Time: All orders are processed within 1–2 business days.
  • Delivery Estimates: Vary based on destination (1–2 business days for Chennai, up to 4–7 business days for Rest of India).
  • Shipping Costs: Free shipping on all orders above ₹299. Orders below ₹299 aren't processed.
  • Order Tracking: Tracking information will be provided once shipped.
  • Delivery Issues: Customers are responsible for providing complete and accurate addresses. Reshipping of undeliverable packages will incur additional charges to the customer.
  • Lost or Delayed Shipments: We'll assist in tracking and offer replacements/refunds for confirmed lost packages, subject to unboxing video proof for claims.

For full details, please refer to our comprehensive Shipping Policy.

7. Cancellation Policy

Customized Orders
Cancellations for custom orders are only accepted within 3 hours of placing the order.

Non-Customized Orders
You may cancel before the order is shipped. After shipment, the return policy will apply.

Production Window
Once printing or production begins, cancellations are no longer possible.

8. Returns and Refunds

Our return and refund policies are detailed on our dedicated Refund/Replacement Policy page. Key aspects include:

  • Eligible Returns: Only for products damaged in transit, defective due to production issues, or incorrect (wrong design, size, or item).
  • Conditions for Return: Issues must be reported within 1 day of delivery. Products must be unused, unwashed, in original packaging, and in resellable condition.
  • Mandatory Proof: An unboxing video is required for all claims. Claims without video won't be eligible.
  • Refund Eligibility: Refunds are provided if a replacement isn't feasible, processed to the original payment method (or bank/store credit for COD orders).
  • Replacements: Free for physically damaged, defective, or incorrect items, subject to proof.
  • Non-Eligibility: No refunds/replacements for buyer's remorse, incorrect customer selections, slight color variations, or customer-damaged items.

For full details, refer to our comprehensive Refund/Replacement Policy.

9. User Accounts (If Applicable)

If you create an account on Nexodyss.in:

  • You're responsible for maintaining the confidentiality of your login credentials.
  • You must notify us immediately if you suspect any unauthorized use of your account.

10. Limitation of Liability

To the fullest extent allowed by law, Nexodyss won't be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

11. Modifications to Terms

We may update these Terms periodically. Any changes will be posted here with an updated revision date. Continued use of our website after such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, feel free to reach out to us at:

Email: help.nexodyss@gmail.com
Website: www.nexodyss.in