At Nexodyss, all products are made-to-order and customized based on your selection. As such, we donot accept returnsunless the item is:

• Damaged during transit.
• Defective due to production issues.
• Incorrect (wrong design, size, or item sent).

Conditions for a Valid Return:

• You must report the issue within 1 day of receiving the product.
• The product must beunused,unwashed, and returned in theoriginal packaging.
• The item must be in resellable condition (except in cases of damage or defect).

Mandatory Proof:

To prevent misuse and ensure genuine claims, we require an unboxing video clearly showing:

• The package being opened from a sealed state
• The product as it appears upon unboxing
• The visible damage/defect or incorrect item

We DO NOT Accept Returns For:

• Buyer’s remorse or change of mind
• Incorrect selections made by the customer (e.g., wrong size or design)
• Slight color variations (common in digital-to-print processes)
• Delays in delivery due to courier issues

Refunds are only provided under specific conditions, after thorough verification.

You Are Eligible for a Refund If:

• The product is damaged, defective, or incorrect, and cannot be replaced.
• Your return request is approved and the product is returned in acceptable condition.
• Your issue is verified through the required unboxing video and photos.

Refund Process:

• Approved refunds will be processed to your original payment method.
• Refunds typically reflect in your account within 5–7 business days after approval.
• In cases of prepaid orders, the entire amount (excluding shipping, if applicable) will be refunded.
• Cash-on-Delivery (COD) orders will be refunded through bank transfer or store credit.

We DO NOT Offer Refunds:

• If the return/refund request is made after 1 day of delivery.
• If no unboxing video is provided.
• For minor variations in print color or design placement.
• For product misuse or wear-and-tear.

We are happy to offer a free replacement if you receive a product that is:

• Physically damaged upon arrival.
• Defective due to production.
• A completely wrong item.

Replacement Request Conditions:

• Must be requested within 1 day of delivery.
• Product must be unused and in original packaging.
• Unboxing video proof is mandatory (no exceptions).

What We Replace:

• Damaged or dented posters.
• Misaligned or misprinted mousepads.
• Broken keychains or coasters upon delivery.
• Wrong design or product shipped.

What We Don't Replace:

• Slight color differences from screen to print.
• Wrong size or design ordered by customer.
•  Customer damaged the item.

Timeline:

• Replacements are delivered within 24–48 hours after approval.
• New items are printed and shipped within 5–10 business days depending on item type and stock availability.

Here’s how to ensure a smooth process if something goes wrong:

Step-by-Step Instructions:

Step 1: Report the Issue (Within 1 Day of Delivery)

Email us at help.nexodyss@gmail.com with the subject line:
Return/Refund/Replacement Request – Order #[YourOrderID]

Step 2: Share Required Details

Include the following in your email:

• Your full name and order number.
• Unboxing video (must begin before the package is opened).
• Clear photos of the issue (damage, defect, wrong item, etc.).
• A short description of the problem.

Step 3: Wait for Verification

Our support team will review your request within 24–48 business hours and guide you on the next steps.

Step 4: Outcome

Based on your claim, we’ll:

• Approve a replacement
• Initiate a refund
• Or contact you for more information